Conditions
Text Contains:
Message that contains keyword(s)
Text Equals:
Message that exactly equals to keyword(s)
Text Not Contains:
Message that not contains keyword(s)
Text Not Equals:
Message that not exactly equals to keyword(s)
Time Before:
Time After:
Without conditions of Time Before and Time After, it means on whole day.
Weekday In:
Happens in which weekday.
Without this condition, it means any weekdays.
Date In:
Happens in which exact calendar day.
No Repeat:
For specific scenario, when all trigger and conditions are fulfilled and actions are executed a time. Then during the becoming NO REPEAT Seconds (say 36000 seconds, i.e. 10 hours), no repeated actions will be executed even though all trigger and conditions in this scenario are fulfilled.
Your customers will not receive multiple non-office hours auto messages within a timeframe.
State In:
It is advanced setting that incurs programming background and not designed for general users to use.
It is for interaction with Chatbot - Actions - setState().
Chat Ticket Status:
Happens in Chat Ticket Status
Open: The conversation is in Open Ticket Status.
Closed: The conversation is in Closed Ticket Status & there is/are Chat Ticket(s) history with this ContactID in same channel.
No Ticket: Never have Chat Ticket before. Never talked before.
Chat Type:
Happens in which conversation type is:
Individual: Only you and one contact involved.
Group/ WhatsApp Group: You and more than one contact involved.
Only support imBee API services (WhatsApp channel) and it is no longer offered to new imBee clients.
Ticket Routing Failed:
When there is not a matched agent to be assigned in routing workflow.
For example: Routing Criteria: Chat Ticket is tagged: Technical Support | Features Suggestion | Enterprise Online Status of Agents to be assigned: Online When routing workflow is executed and there is not any agents which are online and have the skill tags of all Technical Support | Features Suggestion | Enterprise.
Contact Fields In:
Happens to ContactID having specific value in specific contact field
Assignee Status In:
Happens and Assignee Online Status is in.
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