imBee Help Center
  • Welcome to imBee Help Center
  • User Menu
    • Dashboard
    • Inbox
      • Top Bar
        • Search
        • Filter
        • Notifications
        • Personal profile
      • Views
        • Add new individual
        • Add customized views
        • Starred messages
      • Chat list
        • Batch ticket assign
        • Sorting
        • Block
      • Chatroom
        • Reply messages
          • Text messages
          • Voice messages
          • Attach media files
          • WhatsApp / WeChat template messages
        • Ticket assign
        • Ticket tag
        • Search
        • Media file library
        • Read/ Unread message(s)
        • Open/ Close Ticket
        • Export conversation
        • Make / pick up a VOIP Call
      • Feature Panel
        • Customer Profile
        • Internal Team Chat
        • Scheduled Message
        • Quick Replies
        • Invoicing
    • Contact
      • Search
      • Edit columns in view
      • Filters
      • Export contact list
      • Batch contact list upload
      • Delete contact
    • Chat Ticket
      • Edit Columns in View
      • Filters
      • Assign
    • Broadcast
      • Broadcast
        • Schedule broadcast
        • View / Edit broadcast
        • Broadcast report
      • Contact Group
        • Create Contact Group
        • Delete Contact Group
        • Rename Contact Group
        • Remove subscriber(s) (For static contact group only)
      • Template
        • Template (WhatsApp)
          • Applying for Message Template
          • Enable/ Disable Template on Chat View
          • Edit Message Template Variables' Default Value
          • Delete Templates
        • Template (WeChat)
          • Add/ Remove Templates
          • Manual Update on Template List
    • Invoicing
    • Reporting
    • Settings
      • Channels
        • WeChat
        • WebChat
      • Users
        • User details and permissions
        • Update user online status
        • Generate personal QR code
      • Quick Replies
        • Category
      • Contact Fields
        • Enabled | Required | Permission
      • Tags
        • Add Tags
        • Edit Tags
        • Delete Tags
        • Tags Hidden in Chat
        • Tags Mandatory Skill in Routing
      • Invoice Setting
      • Chatbot
        • How it works
        • Create Bots
        • Scenario Settings
          • Trigger
          • Conditions
          • Actions
        • Enable/ Disable Bots
        • Export Bot as JSON
        • Import Bot using JSON
        • Chatbot Usecases
          • Auto-response outside of office hours
          • Greeting Menu, Auto-Tag, Auto-Update Customer Profile and Auto-Routing
      • Teams
        • Set up a team
        • Edit Teams
        • Delete Teams
      • Routing
      • Export Jobs
        • Download Export Files
        • Delete Export Job
      • Website Widget
      • Integrations
        • Shopify
        • Magento
      • Password Policy
    • Mobile App
      • Logging in to the App
      • View
      • Chat list
        • Chatroom
        • Manage tickets
        • Reply messages
        • Customer profile
        • Internal Team Chat
      • Search
      • Notifications
  • Contact Us
    • 📞WhatsApp hotline
  • Usecase (Coming soon)
    • Chatbot | Workflow
    • Sales & CS Agents
      • Handle Chats & Tickets
      • Understand your Performance and Workload
    • Marketing
      • Segment Contacts
      • WhatsApp Broadcast
      • Get feedback of Broadcast
    • Managers
      • Assign Tickets
      • Monitor Team's Performance and Workload
      • Manage Contact Fields and Tag List
      • Control CRM SOP - Fields Input
      • Control Ticket SOP - Open/Closed, Tag, Person-in-charge
      • Business Review - Reporting
      • Manage Quick Replies and WhatsApp Message Templates
      • Export Conversation Thread for Reporting/ Investigation
    • System Administrators
      • Manage User Permission
      • Configure Password Policy
      • Connects to IM Channels
      • API Integration
      • Enterprise Backup Services
Powered by GitBook
On this page

Welcome to imBee Help Center

Welcome to imBee.io Help Centre. Here you will be able to find the help, guide and tips you need in using the platform to best serve your business!

NextDashboard

Last updated 1 month ago

The structure of this user manual is based on what you see in the left menu side bar. If you miss some of the items, it may be due to:

  1. You do not have the permission to access the features

  2. The plan your company subscribed does not include these features