Notifications

CHAT ASSIGNED TO ME

Notify client message

Notification includes inbound messages.

Notify agent message

Notification includes outbound messages sent by agent(s).

Notify system message

Notification includes outbound messages sent by workflow system / chatbot.

CHAT ASSIGNED TO OTHER AGENT

Notify client message

Notification includes inbound messages.

Notify agent message

Notification includes outbound messages sent by agent(s).

Notify system message

Notification includes outbound messages sent by workflow system/ chatbot.

CHAT UNASSIGNED

Notify client message

Notification includes inbound messages.

Notify agent message

Notification includes outbound messages sent by agent(s).

Notify system message

Notification includes outbound messages sent by workflow system/ chatbot.