imBee Help Center
Search…
⌃K

Dashboard

Dashboard provides you the information:
As per selected timeframe (Start and End Dates)
  • Number of Tickets assigned to me
  • First Response Time
    • Longest time
    • Average time
  • Resolution Time
    • Longest time
    • Average time
  • List of Tickets assigned to me showing:
    • Channel
    • Chat Name
    • Ticket ID
    • Date assigned
    • First response time
    • Assigned by whom
    • Ticket Status