Open/ Close Ticket

Close a ticket:

There are 2 ways:

1. In the blue bar under the header of the chatroom, , click Close Ticket

2. Click ⋮ at the top right corner of the chatroom, then click Close Ticket

Open a ticket:

Click ⋮ at the top right corner of the chatroom, then click Open New Ticket

By default chatbot setting, when the chat is in No Ticket or Closed Ticket status, and incoming message is received, New open ticket will be created

For Chatbot Setting, please refer to:

pageChatbot